Airports can be confusing, especially on a first international trip. Our meet and assist service can help travellers who would like support at the airport, such as first-time flyers, elderly parents and students travelling alone.
What is possible depends on the airport, its rules and the services available there. Ask us which airports and terminals we can arrange assistance at before you plan around it.
Who it is for
- First-time flyers
- Elderly parents travelling to visit family abroad, for example on a tourist visa
- Students leaving for their studies on a student visa
- Anyone who would feel more comfortable with someone to guide them
What assistance can include
Depending on the airport and the service available, assistance may include:
- Meeting the traveller at the terminal
- Help with check-in and baggage
- Guidance through departure formalities
- Help on arrival, such as finding baggage and the exit
Security and immigration checks are handled by the authorities at the airport, and access for assistants can be limited. We explain exactly what is included before you book.
What you’ll need
- The traveller’s name, phone number and flight details
- The airport and terminal, and whether help is needed on departure, arrival or both
- Any special needs, such as wheelchair assistance, which is usually also requested through the airline
- A family contact we can reach on the day
How it works
- Tell us about the trip: the traveller, the flight and the kind of help needed.
- Check availability: we confirm whether assistance can be arranged at that airport and what it includes.
- Confirm: once you approve, we share the arrangements and contact details.
- On the day: the traveller is met and helped as agreed.
How Miras helps
- Plan the assistance around the traveller’s needs and flight
- Explain clearly what is and is not included
- Put it together with air ticketing and travel insurance for the same trip
Contact us with the flight details, and we will tell you what can be arranged.